FAQs
Our Process:
Do you outsource the wash and fold laundry? Many companies outsource the laundry process or even allow their contractors to do the laundry at their homes! We never outsource the laundry. Laundry is done by our laundry specialists right at our facility, and to your satisfaction. We own the entire process end to end.
What temperature are my clothes washed on? We wash all non-whites in cold water. Whites are separated out and washed hot with bleach. We can override these settings at your direction.
How do you dry the clothes? We always dry items on low or medium heat to avoid shrinkage and ensure your clothes are handled with care. High heat is used for towels and sheets.
Do you treat stains? Yes, we do. Please place all stained clothing in a smaller “Special Attention” bag, and place that bag inside your main bag of laundry. Let us know by including a note in the bag or an email to us and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.
What is “pristine fold”? We fold items using professional folding techniques and tools to deliver “pristine” and flawless looking clothes. All items are separated by size and delivered back to you so all you have to do is put them away – no sorting and fits neatly in your drawers.
Do you fold kids clothes “pristine”? We take care to ensure younger children’s clothes are folded neatly and ready for put away upon receipt. Because children’s clothing does not always fit on our folding equipment and within our pristine process, we perform a hand fold of the items.
What if I am missing an item? Notify us as soon as possible so we can review our overstock and camera footage. Wash and fold services are not itemized but are weighed in, so we cannot account for each individual item that was sent. Laundry is re-weighed at the end of the processes to validate it is the same as when it was checked in, for quality purposes.
Pickups & Delivery:
On my first service, what do I place the bags in? For your first service, place the bags in a trash bag.
When will you arrive at my location? Routes change daily and may differ in time of arrival. We ask that you leave the laundry in a designated area and provide that information to us when you sign up. We can also alert the driver to give you a call prior to arrival.
When will my items be returned? Unless otherwise agreed to, we turn around your items in 1 business day.
How do you ensure chain of custody? We use QR code technology to track every package through each step of the process. From the time a driver picks the items up to the time it is returned to you, a QR is utilized throughout the process.
What areas do you service? Murrells Inlet, Pawleys Island, & Georgetown. If you are outside of one of these areas your order will be cancelled.
Do you charge for missed pickups? There is a $15 fee if you do not cancel your pickup prior to our arrival. You are notified via text and email the day prior that you are on schedule, simply respond to the text that you’d like to cancel if the pickup is not needed.
Why do you charge a 15 lb minimum on laundry? Our largest cost is the transportation piece of this business, so a minimum is necessary. In addition, laundry processing still requires us to start/stop/process a washer and dryer, which has a cost in itself (both labor and utilities). Minimums help us to offset the cost and keep our overall prices lower. We are happy to work with you to change to a lesser service frequency in our app or on request.
What emails should I expect for pickup & delivery? You will receive an email reminding you of the pickup the day before, an email confirming the weight of the laundry at our location, and and email confirming the date of delivery of your items.